—Originally Published in Fixed Ops Magazine For Customer Experience — In the auto industry every market is slightly different and I’m also a firm believer that a prescription without an examination is malpractice. So – when I’m speaking with a prospective client, I always ask what’s currently being done for service and service retention and […]
PassChecks® Service Retention in Fixed Ops Magazine
We are proud to announce PassChecks®, the newest addition to our already industry-leading service retention solution. It’s pretty exciting to see the word spreading about PassChecks® – below is an article that was featured in Fixed Ops Magazine. PassChecks® Service Retention This incredible retention tool is really gaining a lot of traction. PassChecks are truly making a name […]
The Sizzle or the Steak?
My friend Regena recently took her new Hyundai to the dealership for an oil change. The wait time was a bit more than she had been told but she’s pretty laid back so it wasn’t’ a big deal. What WAS a big deal was what happened next… When the service was complete she went […]
Is the key to the future in the Rearview Mirror?
I recently saw a video where mothers were interviewed about their thoughts on how they felt they were doing as a parent. Most focused on their shortcomings, things they thought they were failing at, or areas that needed improvement. The interviewers also asked their kids (in private) how they felt about their mothers. The children only spoke of the […]